Know Before You Go

For the safety and convenience of our guests, Peoria Civic Center enforces a Clear Bag Policy. Each guest is permitted to carry one (1) approved bag, defined as either a clear bag measuring no more than 12” x 6” x 12” or a clutch purse no larger than 5” x 8”.

Diaper bags (accompanied by a young child) and medical bags will be permitted following inspection.

Clear bags must be used alone and may not contain additional bags, purses, or pouches.

Select Convention Center events may implement alternative bag policies. Guests should refer to the event details page or contact the event organizer for specific information. All guests and their belongings are subject to search. The venue does not provide storage for prohibited or confiscated items.

Beginning March 2, 2026 -  Entrances #2 and #4 are accessible for every event. Other entry points may vary by event and will be adjusted during construction.  Doors to events in the Arena and Prairie Home Alliance typically open 1 hour prior to showtime.

Guests needing to purchase tickets prior to an event should enter Entrance #1 to access the Toyota Box Office.

The facility has two convenient parking lots, Marquee Lot and Fulton Lot. All parking is first come, first serve and payment by credit/debit card is required upon entry.

The Peoria Civic Center Marquee Lot entrance is off of Kumpf Blvd. This lot is ideal for patrons accessing events in the Arena, Ballroom, Exhibit Hall D, Lexus Club or if you need to visit the Toyota Box Office or administrative offices at the Peoria Civic Center.

The Peoria Civic Center Fulton Lot located on the corner of Fulton St and Monroe St. The Fulton lot is ideal for patrons accessing events in the Prairie Home Alliance Theater, Exhibit Halls A, B, or C, or Meeting Rooms 135-222.

For more information, please visit our Parking & Directions page.

Tickets for public events held in the venue are available for purchase at the Toyota Box Office and Ticketmaster.com. 

The Toyota Box Office is open on Fridays from 10:00am - 2:00pm and on event days, the Toyota Box Office or Theater Box Office will open 90 minutes prior to the start time of the event.

For the smoothest entry, we recommend downloading your tickets to your phone prior to arriving at the venue. Mobile service can be limited with large crowds, and having your tickets ready helps keep lines moving so you can get to the fun faster.

More Box Office Information

The Toyota Box Office accepts cash and credit/debit cards. Checks are NOT accepted. 

PCC Parking Lots and Concessions within the venue require a credit/debit card for purchase. Cash or check is NOT accepted.

Peoria Civic Center utilizes walk-though metal detectors, handheld metal detectors, and bag checks. All guests and their belongings are subject to search upon entry.

Peoria Civic Center has a no re-entry policy during arena and theater events. Patrons who exit the venue for any reason, including to smoke, will not be allowed to re-enter the facility.

• Bags/Purses larger than 5'' x 8''
• Backpacks, duffel bags, suitcases, etc
• Pets/animals*
• Weapons of Any Type (see weapons-free policy for more information)
• Firearms or concealed handguns (see weapons-free policy for more information)
• Banners
• Illegal substances
• Outside Food and Beverage
• Beach Balls
• Laser Pointers/pens
• Video or Audio Recorders
• Cameras with detachable lenses
• Selfie Sticks
• Unauthorized noisemakers
• Stadium Seats
• Fireworks
• Frisbees
• Helium Balloons
• Electronic Cigarettes/Vape Pens
• Flasks
• Mace
• Signs larger than 24” x 24”
• Umbrellas